Privacy Policy for Customers

Marubeni Green Power Asset (Thailand) Limited places great importance on protecting your personal data. This privacy policy outlines our practices regarding the collection, use, and disclosure of personal information, as well as the rights of data owners in accordance with personal data protection laws.

Collection of Personal Information

We will collect personal information directly from you through the following channels:

Phone
Email

Types of personal information collected include:

Personal details such as name, surname, age, date of birth, nationality, ID number, passport details, etc.
Contact information such as address, phone number, email, etc.
Account information like user accounts, usage history, etc.
Identity verification documents such as ID cards, passport copies, etc.
Transaction and financial information including purchase history, credit card details, bank account information, etc.
Technical information like IP address, Cookie ID, website usage history (Activity Log), etc.
Other information such as images, videos, and any other data considered as personal information under personal data protection laws.

Minors

If you are under 20 years old or have legal limitations, we may collect, use, or disclose your personal information only with the consent of your parents or legal guardians, or as permitted by law. If we become aware of the collection of personal information from minors without parental or guardian consent, we will take steps to remove that information from our servers.

Retention of Personal Information

We will retain your personal information in both physical and electronic formats. We will retain your personal information in the following locations:

Servers located within our company in Thailand
Servers located within our company in foreign countries

Processing of Personal Information

We will collect, use, or disclose your personal information for the following purposes:

To create and manage user accounts
To deliver products or services
To enhance products, services, or user experiences
For internal management within the company
For marketing and sales promotion
For after-sales services
To collect feedback
To process payments for products or services
To comply with terms and conditions
To comply with the laws and regulations of government agencies

Disclosure of Personal Information

We may disclose your personal information to third parties with your consent or as permitted by law, including:

Internal Organizational Management

We may disclose your personal information within the company as necessary to improve and develop our products or services. We may aggregate data within this policy for the benefit of you and others.

Business Partners

We may disclose some information to business partners for communication and coordination in providing products or services, and to provide necessary information regarding the availability of products or services.

Enforcing the Law

In cases where there is a request from a legal framework or a government agency, we will disclose your personal information to the extent necessary to comply with the government agency’s request, such as a court or government agency.

Retention Period of Personal Data

We will retain your personal data for the necessary duration while you are a customer or have a relationship with us, or for as long as necessary to achieve the purposes related to this policy. This may require us to retain it even after that period if required by law. If mandated by law, we will delete, destroy, or anonymize your data when it is no longer necessary or at the end of the specified period.

Rights of Data Subject

Under data protection laws, you have the following rights:

Right to Withdraw Consent : If you have given consent, you have the right to withdraw it at any time.

Right to Access : You have the right to request access to your personal data that is under our responsibility and request a copy of that information, including how we obtained your personal data.

Right to Data Portability : You have the right to receive your personal data in a format that is readable and can be used automatically, and to request us to send or transfer that data to another data controller, when technically feasible.

Right to Object : You have the right to object to the collection, use, or disclosure of your personal data at any time if the processing is based on our legitimate interests or for the performance of a task carried out in the public interest.

Right to Erasure/Destruction : You have the right to request the deletion or destruction of your personal data, or to make it so that your data can no longer identify you, if you believe that your personal data is being processed unlawfully or if we no longer need to retain it for the purposes outlined in this policy, or after you have exercised your right to withdraw consent or right to object as stated above.

Right to Restriction of Processing : You have the right to request a temporary suspension of processing your personal data in cases where we are verifying the accuracy of your personal data after you have contested its accuracy, or in other cases where we no longer need it but you require it for the establishment, exercise, or defense of legal claims.

Right to Rectification : You have the right to request the correction of your personal data to ensure it is accurate, up-to-date, and complete.

Right to Lodge a Complaint : You have the right to lodge a complaint with the relevant authority if you believe that the collection, use, or disclosure of your personal data is being done in a manner that is contrary to or not in accordance with applicable law.

You can exercise your rights as a data subject by contacting our Data Protection Officer using the details provided at the end of this policy. We will respond to your request within 30 days of the date we receive your request. If we deny your request, we will provide you with the reasons for the denial through various means such as SMS, email, phone call, or letter.

Advertising and Marketing

We may send information or newsletters to your email with the purpose of offering you relevant content. If you no longer wish to receive communications from us via email, you can click the “Unsubscribe” link in the email or contact us via our email.

Personal Tracking Technologies (Cookies)

To enhance your user experience and make it more efficient, we use cookies or similar technologies to develop access to products or services, provide targeted advertising, and track your usage. We use cookies to identify and track users of our website. If you do not wish to have cookies stored on your computer, you can adjust your browser settings to reject cookies before using our website.

Maintaining the Security of Personal Data

We will maintain the security of your personal data in accordance with the principles of confidentiality, integrity, and availability. This is to prevent loss, unauthorized access, use, alteration, or disclosure. We will implement measures to safeguard the security of your personal data, including administrative safeguards, technical safeguards, and physical safeguards regarding access and control of personal data.

Notification of Data Breaches

In the event of a breach of your personal data, we will notify the relevant Data Protection Authority without undue delay, and within 72 hours from when we become aware of the breach to the extent feasible. If the breach poses a high risk to your rights and freedoms, we will also notify you of the breach along with mitigation measures promptly through various means such as our website, SMS, email, phone call, or letter.

Privacy Policy Amendment

We may temporarily amend this policy, and you can be informed of the terms and conditions of the modified policy through our website.

This policy was last amended and effective as of September 21, 2023.

Privacy Policy of Other Websites

This privacy policy applies only to offering products, services, and usage on our customer-facing website. If you visit other websites, even if accessed through our website, data protection will be governed by the privacy policy of that specific website, over which we have no control.

Contact Details

If you have inquiries regarding this privacy policy, including requests related to your rights, you can contact us or our Data Protection Officer using the following details:

Data Controller

Marubeni Green Power Asset (Thailand) Co., Ltd.

548 One City Centre Building, 33rd Floor, Phatumwan, Bangkok 10330

Email: sales@marubeni-mgp.com

Website: https://www.marubeni-mgp.com/

Phone: 022566660

Data Protection Officer

Sales Team